Terms & Conditions (Terms of Service)
Effective date: [2025-12-01] Last updated: [2025-12-12]
Welcome to KIWI Japanese (“KIWI,” “we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website and learning platform at https://kiwijapanese.com (the “Site” / “Platform”), including any content, courses, lessons, features, and services we provide (collectively, the “Services”).
Company details: Legal name: ki-wi LLC
Address: 東京都江東区亀戸6 丁目5番10号 603
〒１３６−００７１
6-5-10 Kameido, Koto-ku, Tokyo 603
Postal code: 136-0071
Contact: hello@kiwijapanese.com, Phone: +818016107405
By accessing or using the Services, creating an account, purchasing a course, or clicking “I agree,” you confirm that you have read, understood, and agree to be bound by these Terms.
If you do not agree, do not use the Services.
1) Related policies
These Terms should be read together with:
Privacy Policy: [Privacy Policy]
Refund Policy: [Refund Policy]
Community Guidelines / Code of Conduct : [Guidlines and Conduct]
If there is a conflict, the order of priority is: (1) these Terms, (2) the other policies, unless those policies say otherwise.
2) Eligibility
You must be at least [18] years old to use the Services (set this to match your legal/operational requirements). If you are under the age of majority where you live, a parent or legal guardian must review and agree to these Terms on your behalf and is responsible for your use of the Services.
3) Account registration and security
You may need an account to access certain Services.
You agree to provide accurate, current information and keep it updated.
You are responsible for maintaining confidentiality of your login credentials and for all activities under your account.
Notify us immediately if you suspect unauthorized access or a security breach.
We may suspend or terminate accounts that violate these Terms or for security reasons.
4) The Services and changes
We may add, remove, or change features, content, courses, or availability of the Services at any time. We may also suspend the Services for maintenance, upgrades, or security issues.
5) Courses, lessons, and learning experience
Course descriptions, lesson plans, schedules, and instructors may change.
Learning outcomes depend on factors including your effort, attendance, practice, and prior knowledge; we do not guarantee specific results.
Some parts of the Services may involve live sessions, assignments, quizzes, messaging, forums, or feedback.
Live lessons and scheduling (optional)
If you provide live lessons/coaching, define your rules here:
Booking window: [e.g., “book at least 24 hours in advance”]
Rescheduling/cancellation: [e.g., “free reschedule up to 24 hours before; otherwise counted as attended”]
Late/no-show policy: [Read no Show Policy]
Instructor substitutions: [Read Instructor Substitution Policy]
6) Payments, subscriptions, and taxes
Some Services are paid. By purchasing, you agree to:
Pay all fees shown at checkout, including applicable taxes.
Provide valid payment details and authorization.
Subscriptions (if applicable)
If you offer subscriptions, state:
Billing frequency: Monthly and Annually
Auto-renewal: Yes, (You can disable the auto renewal in the settings)
Cancellation: You can cancel your subscription at any time please refer the [Refund Policy]
Payment processing may be handled by third-party providers. Your use of those payment services is subject to their terms and privacy policies.
7) Refunds
Refunds (if any) are governed by our [Refund Policy]
Unless required by applicable law, we may refuse refunds for:
Digital content that has been substantially accessed/consumed, or
Services already delivered, or
Violations of these Terms.
8) Intellectual property and permitted use
All Platform software, design, branding, logos, and Site content are owned by or licensed to KIWI and protected by intellectual property laws.
We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access the Services for your own learning use, subject to these Terms.
You may not:
Copy, reproduce, distribute, sell, or resell any part of the Services,
Record, upload, or share paid lessons/content (unless we explicitly allow it),
Remove copyright notices,
Reverse engineer or attempt to extract source code (except where prohibited by law).
9) User content and community areas (if applicable)
If you post, upload, submit, or share content (messages, assignments, comments, recordings, etc.) (“User Content”):
You keep ownership of your User Content, but you grant KIWI a worldwide, royalty-free license to host, store, reproduce, display, and distribute it only as needed to operate, improve, and provide the Services.
You confirm you have the rights to submit the User Content and that it does not violate any laws or third-party rights.
We may remove User Content that violates these Terms or our policies.
10) Acceptable use
You agree not to:
Use the Services for illegal, harmful, or fraudulent purposes,
Harass, abuse, threaten, or discriminate against others,
Share misinformation as fact (especially about visas, jobs, or legal status),
Upload malware or attempt to disrupt the Services,
Scrape, crawl, or overload the Platform,
Impersonate others or misrepresent affiliations,
Attempt unauthorized access to accounts, systems, or data.
11) Academic honesty (recommended)
You agree not to:
Cheat on tests/quizzes,
Share answer keys, paid materials, or protected lesson resources publicly,
Submit work that infringes others’ rights.
12) Third-party services (Google login, etc.)
The Services may integrate third-party tools (e.g., Google Sign-In). Third-party services are not controlled by KIWI, and your use of them is governed by their own terms and privacy policies.
13) Disclaimer
The Services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, KIWI disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
No professional advice: Content and lessons are for educational purposes and do not constitute legal, immigration, medical, or financial advice.
14) Limitation of liability
To the maximum extent permitted by law:
KIWI will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or other intangible losses.
KIWI’s total liability for any claim arising out of or relating to the Services will not exceed the amount you paid to KIWI in the [last 3] months (or [¥5,000]), unless applicable law requires otherwise.
Some jurisdictions do not allow certain limitations, so these may not apply to you.
15) Indemnity
You agree to indemnify and hold harmless KIWI and its directors, officers, employees, and partners from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of:
Your use of the Services,
Your violation of these Terms,
Your violation of any law or third-party rights, or
Your User Content.
16) Suspension and termination
We may suspend or terminate your access to the Services at any time if:
You breach these Terms,
Your use creates risk for other users or the Platform, or
We are required to do so by law.
Upon termination, your right to access the Services ends immediately. Sections intended to survive termination (e.g., IP, disclaimers, liability limits) will survive.
17) Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and update the “Last updated” date. Continued use of the Services after changes means you accept the updated Terms.
18) Governing law and disputes
These Terms are governed by the laws of [Japan], without regard to conflict of law rules.
Exclusive jurisdiction and venue: [Courts of Tokyo], unless consumer protection laws in your location require otherwise.
19) Contact
Questions about these Terms:
Email support
Kiwi Global LLC
6-5-10 Kameido, Koto-ku, Tokyo 603
Postal code: 136-0071